Service Design is the improvement of quality and the interaction between a web, kiosk, machine, phone or service provider and the customers. The purpose of Service Design Methodologies was originally to design and produce the needs of all customers or participants.
The Service Design must be
The core of this process, is to understand the customers
B) their needs and
A Service Designer is maintaining knowledge from the education in Psychology, IT and Sociology in order to design the optimised methodologies for the client.
Also the Service Designer must have a rich experience in many years of the fields of ethnography and journalism to maintain and gather customer insights through tests, business intelligence, interviews and by monitoring simple statistics from ERP, CRM and WEB systems in order to create a rich plan for gaining better service, better sales and better brand building.
The Business Intelligence Service Design Management
Without Business Intelligence there is no Service Designer, and without the benefits from simple monitoring and tests there is no knowledge available to the enterprise of what is going on their websites, their equipment or the kiosk systems. As a Service Designer i maintain and develop the BI EYETRACK monitoring, to draw the precise analysis of needs and improvements.
Observation is usually done by Business Intelligence and in that field i monitor the traffic, the mouse, the time and the behaviour in real-time and make a report of that which can be surprise for many. In these times many rely on the web designer, the truth is under 1% of all web designers maintain any knowledge of service design. and under 0,1% has a graphical or Service Design education.
As a ServiceDesigner i can provide Agile ServiceDesign & Management
Service Design is actually what we do when we make a new web design for a customer. Today, the most used facility on a website is the menu. The menu guides you around and the usability index is in a direct relation ship with design of the menu. With my product User Interface Design you can gain a better attractive menu for you website and attract more customers doing so.
What matter most is the FIRST impression, as it will never leave the unconscious mind of the potential customer according to research done by a numerous scientists and universities. The most common mistake in webdesign of today, is that there is like 3 or 4 menus.
Most of that science says that you have 0,5 seconds to make the potential customer stay. (Read the Article) Michael.dk is using technologies from CSS3, HTML5, PHP, .NET, Flash and Java to obtain the best user experience. In general we recommend the simplest design, without any moving things for the eye, istead of moving things we recommend fading if a site must have those headers. In many consumer tests the animated headers confuses the consumer. Most of the menu and tabs is used to give the fastest experience in fining what is relevant for the user. That is why it is so important to think HOW the customer came to your website and WHERE FROM with WHICH KEYWORDS from a search engine.
To determine how the user interaction is on your website I usually make use of a behaviour tracking software which analyses your customers behaviour on your site, which often is surprising for many website owners. Whether you have done you design your self or you are using a template design, I can help, making the menu and interaction better.
The perfect 3in1 Webdesigner includes Psychology and Service Design
The best WebDesigner is a Webdesign who can provide ServiceDesign, Business Intelligence and also have education in Psychology.
I am those 3 things. I make Service Design among other disciplines in the most known Open Source CMS systems including:
Also read more about Social Media and Mobile APP Development on www.agiludvikling.dk